Privacy Policy

This Privacy Policy describes how SocietyHub ("the app", "we", "us") collects, uses, and protects information when you use the SocietyHub mobile application.

SocietyHub is a residential society / apartment management app used by society admins and residents to manage members, flats, maintenance dues, complaints, announcements, vehicles, and related society information.

1. Who we are

SocietyHub is developed and operated by:

Manviktech Pvt. Ltd.
Email: manvikstech@gmail.com

2. Information we collect

We only collect what's needed to run the app. Specifically:

Information you provide directly

• Name, email address, and mobile number — when you sign up or sign in, and when a society admin adds you as a member.
• Society and flat details — society name and address, flat number, ownership/tenant status, and similar records entered by admins to run the society.
• Maintenance records — the amounts due and marked as paid for each flat. This is a record-keeping figure only — SocietyHub does not process payments, and we do not collect card numbers, bank account details, UPI IDs, or any other payment credentials.
• Complaints, announcements, and support ticket content — text you submit within the app, visible only within your own society.
• Vehicle details — vehicle number and type, if you register a vehicle.
• Emergency contact entries — added by admins for the society's use.

Information collected automatically

• Push notification token — a device identifier issued by Firebase Cloud Messaging so we can deliver notifications (e.g. announcements, complaint updates, join-request approvals) to your device. We do not use this token for advertising or tracking.
• Basic connectivity/technical information needed to make network requests to our servers (e.g. standard request metadata sent by any app-to-server API call).

What we do not collect

• We do not access your precise or approximate device location (the app has no location permission). State/district fields in the app are manual dropdown selections for a society's registered address, not GPS data.
• We do not access your contacts, camera, photos, or files.
• We do not collect payment card, banking, or UPI credentials.
• We do not show ads and do not use advertising SDKs.

3. How we use your information

We use the information above only to:

• Create and manage your account and society membership
• Let society admins and residents see the information relevant to running their own society (members, flats, dues, complaints, etc.)
• Send push notifications relevant to your society or account
• Provide customer support when you contact us

We do not sell your personal information, and we do not use it for advertising or share it with data brokers.

4. Who we share information with

• Firebase (Google) — we use Firebase Authentication and Firebase Cloud Messaging strictly to operate account sign-in and push notifications. Firebase processes data as our service provider, under Google's own terms.
• Other residents/admins in your own society — by the nature of the app, information like your name, flat number, and (for admins) mobile number is visible to other members of the same society, so the society can function as a directory. It is not visible outside your society.

We do not share your information with any other third party, and we do not sell it.

5. Data retention

We retain your information for as long as your account and society membership are active, or as needed to provide the app's functionality. If you leave a society or delete your account (see below), we remove or anonymize your personal information within a reasonable time, except where we're required to keep records for legal or accounting reasons (e.g. society financial records the admin is responsible for retaining).

6. Your rights — accessing, correcting, or deleting your data

You can:

• Update your details from within the app (Profile / Account screens).
• Leave a society at any time from More → Leave Apartment, which removes your membership from that society.
• Request full account deletion, including removal of your personal information (name, email, mobile number, and account credentials) from our systems, by emailing manvikstech@gmail.com with the subject "Account Deletion Request" from the email address associated with your account. We will confirm and complete deletion requests within 30 days, except for information we're legally required to retain (e.g. financial records tied to society accounting).

7. Data security

We use industry-standard measures to protect your information, including encrypting data in transit (all app traffic to our servers uses HTTPS). No method of transmission or storage is 100% secure, but we work to protect your information using commercially reasonable safeguards.

8. Children's privacy

SocietyHub is intended for adults managing or residing in a housing society and is not directed at children. We do not knowingly collect information from children under 13 (or the relevant minimum age in your region). If you believe a child has provided us with personal information, contact us at manvikstech@gmail.com and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. We'll update the "Last updated" date above when we do. Continued use of the app after changes take effect means you accept the revised policy.

10. Contact us

If you have questions about this Privacy Policy or how your data is handled, contact us at manvikstech@gmail.com.